Vitual Waiting Room (VWR) management

Design the waiting/blocking room template to improve the user experience and prevent escape.

Waiting room

On the left sidebar, select 'Waiting Room' (Virtual Waiting Room Template) to design and add waiting rooms.

In this menu, you can view the templates that will apply to your traffic control.

Each project has an basic waiting room as a default one.
You can redesign or edit, but you are not allowed to delete the default template.

Screen Configuration

Screen configuration for the waiting / blocking room is the same.

1. Room list

• A default waiting room are automatically generated upon your initial visit.
• When creating a new template, it will be shown under the default waiting room.

2. Date / Last Update: Date displays the creation date of the template. Last Update shows the latest revision date.

3. Create a new VWR template : Click '+' button in each menu to create a new template.

4. Customize a VWR template : Click 'Pencil icon' in each row to go to the customization page.

5. Delete VWR template : Click 'Trash icon' in each row to remove the VWR template.

• Default Room in each menu cannot be removed.

VWR Template management

Create a new waiting room template and edit

Click the '+' button in the Waiting room menu to create a new template.

• Room name is automatically set when you create a new one.
  • Ex) Waiting room N, N means the creation order.
• In the left side, you can see the sample image of the template.
  • When customizing the template, you can see the modifications by clicking the 'Preview' button.
  • Click the 'Save' button to apply the changes after customization.

Editing tools

When you create or edit a waiting room, use the editing tools to customize the design to suit your needs.

• Click the 'Pencil icon' to the right of the row in the table to edit the template.

• Service Logo : Upload the image file of the service logo that will be displayed in the virtual waiting room.
  • PNG file with transparent background recommended. (Cannot upload other than image files.)
  • Click the 'Add Files' button to upload image.
• Cover Image (Optional) : The cover image is displayed as a background behind the title.
  • Cannot upload other than image files.
• Waitlist Option : Displaying waitlist is recommended to optionally use depending on your service environment.
  • Display estimated wait time : Displays the estimated wait time to access the service.
  • Display the queue behind me : Shows how many people are waiting behind you.
  • Queue ahead is a necessary display feature and cannot be hidden.
• Description : Enter the waiting room description for visitors.
• Activate Exit button : When activated, this function displays the 'Exit the queue' button in the waiting room.
  
  • If no URLs are entered, the waiting room will close and visitors will remain on the last page they visited.

After modification, click the 'Save' button to apply the changes.

• Before finishing any edits, click the 'Preview' button to apply and check your changes.

Remove the waiting room

Due to the limit on capacity, it is recommended to remove the waiting room as it is no longer necessary.

Click the 'Trash icon' on each row in the template list to remove the created design.

You cannot restore the waiting room template once it has been deleted.